Emergency numbers page refresh: A UX project

Web page.

When you’re a travel company, you need “in case of emergency” resources for customers. But our webpage listing those phone numbers was an emergency in itself. (Think confusing copy, an insanely long list of countries, about a million repeated numbers). I worked with a designer to refresh the page, and led the charge on reorganizing content, clarifying instructions, and basically just making a clear resource that customers could actually use.

Designer: Amanda Bentley
ACD (copy): Heather McHugh
ACD (design): Adam Schwartz